Expedia Group Sucks Customer Reviews and Feedback
Expedia Group is an American online travel shopping company for consumer and small business travel. Its websites, which primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago, and Vrbo.
Taylor Soper reported in July 2020 about EXPEDIA revenue for the GEEKWIRE website: “Expedia revenue sinks 82% amid ‘worst quarter the travel industry has seen in modern history. “The pandemic crushed Expedia Group’s business during the second quarter as the travel giant saw revenue sink 82% year-over-year to $566 million. Expedia missed expectations for Q2 revenue and earnings per share, which came in at -$4.09. The Seattle company’s lodging revenue was down 78%; air tickets sold were down 85%, and advertising/media revenue dipped 91%. Shares were down more than 3% in after-hours trading. “The second quarter of 2020 represented likely the worst quarter the travel industry has seen in modern history and Expedia was of course not spared,” Expedia CEO Peter Kern said in a statement. April was the “bottom of the trough,” Kern said, as cancellations exceeded new bookings. Expedia is exploring additional cost-cutting measures and expects to exceed $500 million in annual run-rate savings. The company laid off about 3,000 employees earlier this year. Expedia responded to the economic and health crisis by raising $3.2 billion in debt and equity in April. It also made additional cutbacks including employee furloughs and executive salary reductions and named longtime board member Kern as its new CEO. Kern had been overseeing the company’s operations with Chairman Barry Diller since the ouster of former CEO Mark Okerstrom and CFO Alan Pickerill in December”
Senior Program Manager - Mobile Applications (Former Employee) says"Management is immature, inept and confused. Often they make decisions that are beneficial to themselves personally but hurt the company.I left after my job was deem unnecessary and i was transferred to another group that was not my choice or area of expertise"
Credit Controller (Former Employee) says"- salary: low salary, does not matter if you have diplomas or not, they make no difference - Management: extremely poorly managed. Management will force the company decisions on you. You either comply and say nothing or you'll be pushed to the door. Management is hierarchic, you should be seen well by the right people if you want any promotion. - a culture of taking every day a decision that will make your daily work worse. When you think it can't be worse than it is, it will be. - poorly working systems - almost no opportunity to grow in the department. You can pretend to a senior position, which will basically be being handled the tasks supervisors no longer wish to do. - insane pressure put on employees: headcount shortage. They will always give you more work, and tell you you have to be a team player - no consideration for teams and workload - poor communication: decisions forced on you, no room for feedback from employees - workload is unmanageable, unrealistic targets - absolutely no consideration nor gratitude for your work. The best employees are pushed to resign. - high turnover: they prefer to replace people rather than valuing them - extremely toxic atmosphere in the office: gossips, unprofessional behavior - high percentage of people in depression or burn out - absolutely no consideration for partners, irrelevant decisions made, unreliable processes, badly affecting business HORRIBLE workplacelocationmanagement, culture, organisation, workload, salary, basically everything"
SDE (Former Employee) says"You can see a lot of Indian people there who are ready to l... their boss’s .... at any time. Lot of micro management and CPCE is one of the worst org to work in Expedia. Only visa people can survive,"
Analyst (Former Employee) says"It's a shadow of the place it used to be. Promises are made and then not kept. Communication is absolutely terrible, things can and do change at a moments notice, without any notification."
Director of Technology (Former Employee) says"It's all in who you know... Not what you can do. Management needs to stop the old boy network, fire the lackeys and get back to work. Expedia has lost its wayNice new officeAbsolutely everything else"
Property Assistant Coordinator (Former Employee) says"very fastpaced environment, good benefits. The company commit to several charity events and clean up days. The location is in CBD, easily access by train or bus"
Lodging Support Case Worker (Former Employee) says"If you are hired through a 3rd party like RPC do not even bother with this place. They offer you a 3 month contract while promising that if you do will they well keep you. They don't keep any of the contractors though. Most get fired for failing fraud calls. People calling in pretend to be other people and it's your fault, even if you ask your security questions correctly."
Partner (Former Employee) says"The franchise owner had favorites special attention for certain ladies Not professional at all Did not pay our commission right always late “the check from the operator did not came yet “ !!!! After 6 mo this? Commission ridiculous low! Advice!? Don’t go be a partner there it’s a wait and you ended up paying to work there Not trustful"
International AP Coordinator, Venere (Former Employee) says"One company I will never go back to... Totally against family. Very unhelpful, also refuge to give me anytime when my dad past away. All about work and I had been there for many years.Management in rude, and never helpfulYou get to leave everyday"
Travel Sales Specialist (Former Employee) says"They lie about the pay, you get $13.00 per hour and and your told you will receive 2% commission, but instead its 0.002 percent commission. The policy changes on a daily basis.No structure or incentives for the cost of living benefits. The company is not about change, your told it's been this way, for over 30 years. A militant style training and your employment is contingent upon passing a 3 hour test of crammed product knowledge.When you ask about the pay, your told, they will not discuss the pay, not until you pass the test. A lot of favoritism. Very inexperience supervisors, no leadership skills. Very micro managing, every 30 seconds, your reminded about how many calls, are in the que, When their is a Huge Reader Board hanging everywhere. A very high turn over. The computer system is out dated and ancient. It does not work on a daily basis. The travel agents, that call in, receive 15 percent commission and you do all the work and receive less then a penny 0.002 Percent. The desk and chairs are not ergonomically correct, for your back.Great health, dental and vision benefits.Negative moral, micro managing, inexperience leadership, no room for growth, high turnover, no job stability"
Manager (Former Employee) says"After i understood expedia is a way to scam and cheat people, i left. They dont pay what they have to pay to hosts. Dont work and support hotels mafiaNo prosEverything"
E-COMMERCE INTERNATIONAL RISK MANAGEMENT ANALYST (Former Employee) says"Evidence based excerpt of actual events during my three years in Fraud Ops. Management devoid of soft skills and leadership qualities. Promotions based on office politics Lack of transparency and support Verbally and psychologically abusive management immune to consequences Reported my boss to HR for abuse. Nothing was done. Unfair; mid year review: Exceeds expectations; End of year review: Meets expectations This in spite of weekly 1-1's where I was never told my performance was slipping and thus not given the chance to improve People selected for training are brain damaged as are those who selected them for the task. Lack of integrity, honesty, support at all levels. Management covers for one another, making sure any abuse or dissatisfaction is swept under the carpet. The 10 year anniversary was marred by an expletive laden narrative and Q & A session with the CEO and the SLT. At one point in time and employee asked the following question to the CEO and the SLT: "Hello, would you consider re-instating merit based stock options for FTE's in the future? Thank you. Answer: "Why would we want to do that? What makes you think you or anyone else is good enough for that? Cheap; below average salaries. I have worked 32 days without a day off to cover for a Senior Analyst. My boss only said:"You messed up, I found 5 mistakes! You are 99.95% accurate; how do you plan to improve on that? Hmm? Never any good feedback. They are snipers, looking to flame mail anyone they can and only focus on the negatives. Never acknowledge good work or great results except for themselvesPaid on timeCeo, Slt, management, lack of morals and ethics, malignant psychopaths, abuse, stress and low rate of pay"
Manager, Data Center Operations (Former Employee) says"Expedia is a giant bureaucratic organization that stifles individuals. They waste too much money and too much time in asine meetings and bureaucratic time wasting procedures. They are more interested in writing procedures and making up new rules rather than running a lean, mean operating machine. They are liberal and recently got rid of anyone that was conservative.You got a pay checkYou had to put up with insanely stupid bureaucratic rules."
Tax Manager (Former Employee) says"Lots of turn over in the compliance tax team mainly due to horrible leadership by the VP of Global Reporting. VP is a micro-manager that is not that knowledgeable and does not lead by example or lead humbly. Self preservation is management's main priority. Not a place you can work and feel safe. No team work environment and upper management doesn't care. Management is not understanding or fair. Lots of double standard and time spent on immaterial items. It's a company that believes in promoting females which is great but often times undeserving females are promoted due to time with the company.Travel discountManagement"
Customer Sales Adviser (Former Employee) says"I wouldn't have have even interviewed if I knew how bad this company would be to work for. My name was never spelt correctly in the six months I worked here, despite bringing it up several times to colleagues, IT support and management. Everything that was suggested would always fall on deaf ears too, so I leftSystems were down regularly, so you could leave earlySystems were down regularly, so you didn't get paid when you left early"
Cruise Agent (Former Employee) says"The only good thing was the ability to work from home. The Team Leaders are a joke and have just as high of a turn over rate as regular employees. The training is okay, and the pay absolutely ridiculous in this day and age. If you like taking what they refer to as voluntary time off without pay when the season is slow . Then you can take that job .BUT IF NOT DO NOT DO THIS JOB UNLESS IT IS THE LAST OPTION ON EARTH."
Instructional Designer (Former Employee) says"I had very unfortunate experiences with Expedia and am very happy not to be working there. Rate of pay is very low for the job they expect. I worked like a dog for about $15,000 a year less than was standard for the area.You can be sure that if you work in certain departments of Expedia that you will be underpaid and underappreciated. If you thrive on corporate conflict, then get out your fangs! You'll love the place."
Lodging Support Specialist (Former Employee) says"I worked there for a temp agency. I was only there for 3 months before I quit. You get 2 weeks of training, and you get absolutely nothing from it. By the 2nd week you get to play on the computers and by then you're out in the floor. You get told in training that you can ask as many questions once on the floor and that's a lie. Your team lead will not help you. Your Co workers are better help than they are. Employees that actually works for the company were getting upset that the temp workers got to partake in activities they were doing. There was alot of backstabbing. Team leads meet once a month to review your score. I got told I was the worst person on our team and by that point I was done and that was what did it in. She was inexperienced and didn't have a clue, to what she was doing. She would say IM her and well she NEVER ANSWERED. It's a joke working there.Pay, co workerTeam lead, no benefits."
Reconciliation Specialist (Former Employee) says"A typical day at the department you would contact and refund fees for customers that were incorrectly charged by the hotels. While working for Expedia, I learned how to use excel, macros, sales force program, AP recon and OneNote. There was poor organization and management within the Expedia Virtual Card department. The hardest part of the job was the workload. The quota was too hard to make. The most enjoyable part of the job was working with the customers and making their problems resolved in a good manner. I enjoy conversating with the hotel managers and companies.Free lunchManagement, short breaks, stressful environment"
Senior Manager Global Collections (Former Employee) says"Claims to be a people-centric environment but management and human resources does not support staff. Very much a "he-said/she-said" environment Company promotes bus does not offer career advancement Disappointing as the working experience at Expedia did not match what I have heard"
Andrea Grgic Nicolas says"They don't deserve a star! We have booked through their site Hotels.com a fake hotel who charged us immediately. They relocated us and said they will take care of everything. Due to covid hotel was canceled. Now, more then 3 months we are struggling to get our money back for our 1st reservation with a fake hotel. They are lying and buying time. Their customer service is helpless and incompetent. They are scammers!! Do not book via Expedia and its companies."
Alan Read-Chua says"Great until you have an issue with a booking. Submitted an issue online 3 weeks ago. Got a case number confirmation by email. Followed up twice but absolutely no response. I use them through a channel manager but just opted out. There are other options and it isn’t unreasonable to expect that when you submit a support issue and get a case number confirmation someone Will actually respond.
A Seaton Dream B&B"
Jane Gregory says"@ExpediaUK Shout-out to Rupa who said "this is the number for Expedia Group who can DEFINATLEY move your booking" IT WAS BRITISH AIRWAYS. ?"
John Bennett says"New #patent lawsuit: Express Mobile, Inc. v. Expedia Group, Inc. (TXWD) https://t.co/qLhgYdrj9v"
In The News
JD Supra reports"OTA & Travel Distribution Update: Expedia’s recent second-quarter earnings release reflects current travel industry misery; Expedia’s failure to provide refunds allegedly violates Washington state's Consumer Protection Act"
Web In Travel reports"WiT Podcast: Unity in Crisis - Episode 19: Greg Schulze, Expedia Group – a farewell letter, as he returns to the US"
StartupNG reports"Global Desert Tourism Market 2025 Expected to Reach Highest CAGR During COVID 19 crisis: Expedia Group, Booking Holdings (Priceline Group), China Travel, China CYTS Tours Holding, American Express Global Business Travel (GBT), BCD Group, etc."
The Oracle Dispatch reports"Expedia Group Inc. (NASDAQ:EXPE) on the Path to Ruin"